Maintenance Officer - Kings Cross

About the role:

This is a chance to take what you already know about SHP, our clients and the realities of supported accommodation, and step into a role that directly shapes the spaces people call home. As a maintenance officer, you will be at the centre of keeping our services safe, steady and ready for the next person who needs them. Every day brings something different, from triaging repairs and coordinating trades to supporting void turnarounds and making sure our buildings meet the standards our clients deserve. When a room is restored quickly, when a repair is resolved first time, when a service feels supported rather than stretched, you will be the quiet force behind it.

You will work closely with landlords, contractors, caretakers and service teams to keep repairs moving, information accurate and communication clear. The role requires someone who stays calm under pressure, thinks ahead and understands the impact that the physical environment has on our clients’ progress. Whether you are organising planned works, managing urgent issues, keeping records precise or helping ensure legal compliance, your decisions will shape the daily experience of people rebuilding their lives after homelessness, as well as the smooth running of our accommodation.

This role offers a chance to deepen your impact and broaden your operational expertise, building on the insight and commitment you have already shown in your current service. It gives you the space to develop new skills, strengthen relationships across teams and play an even more direct part in shaping the quality, safety and consistency of our accommodation. If you are ready to take your SHP experience further and use your practical strengths to support recovery and stability for people across London, this is your moment to step forward.

When you are completing your application please answer the 4 areas below and please put n/a to areas 5, 6 and 7:

• Tell us about a time you identified a repairs issue in your service and took steps to get it resolved. What did you do to resolve it to a standard you felt was acceptable, especially if you or the tenant were dissatisfied with the initial response?
• Describe a moment when you had to balance several urgent tasks. How did you decide what to tackle first and why?
• Share an example of working with colleagues or external partners to solve a problem. What made the collaboration work well?
• Give an example of when you helped improve a space or experience for residents. What actions did you take and what difference did it make?

Important Info:

Closing Date: Sunday 14th December at midnight

Interview Date: Friday 19th or Monday 22nd December online via Microsoft Teams 

A short psychometric test will be required for shortlisted candidates.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Apply for this role by clicking on the Apply Now button below.  If you do not already have an online recruitment account with SHP you will need to create one.

Note for SHP staff (including Locums): in the job history section you will only be required to enter details of either your recent job role or current role with SHP (not your full employment history).

Note for current Agency staff: please enter your full employment history in the job history section.

As this is an internal vacancy, applicants not eligible for internal recruitment will be those under:

• Disciplinary sanction
• Performance monitoring in a similar or lower graded role 
• Formal sickness monitoring (that is not related to a protected characteristic)

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.