Senior Housing & Income Officer - Charity

Housing Services
Kings Cross
No. of Vacancies
Contract Type
30,034 rising incrementally to 32,517 per annum
Closing Date
Ref No

We have a new opportunity for a highly organised individual to join our Housing Services Team, as a Senior Housing & Income Officer.  With experience of rent collection, housing management related legal actions and neighbourhood support, you will play an essential role with supporting the Housing Services team and Manager, and our supported accommodation teams.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

In your role, you will manage legal actions accurately and to strict timeframes, ensuring that risk and financial loss are minimised.  You will also support income collection, through detailed scrutiny of accounts and approval of account adjustments, debts, as well as the management of a small case of complex rent accounts. You will also ensure that the team are provided with all benefit updates and guidance, to maximise income collection.

To be successful, you will have good proven experience of managing a case of rent accounts and income, along with current knowledge of the welfare benefit system as it applied to supported housing.  You will also have knowledge of housing management relating to tenure, and the management of health & safety, anti-social behaviour and eviction processes.  Experience of neighbour / tenancy related support and working with tenants; assisting them to maintain their tenancies, is also required. As is, dealing with repairs and building related matters, anti-social behaviour, complaints and neighbourhood disputes.

We are currently operating a blended working arrangement, that includes working from our Head Office in Kings Cross for a minimum of 3 days per week, as well as flexible occasional travel to our accommodation services across London. There is also some potential for home working, in agreement with the Head of Property Services.

The weekly working hours are 37.5 hrs, to be completed between 9am-5pm Mon- Fri, with occasional need to work outside of these times in the event of an emergency.

Closing date: 3rd July  2022 (at Midnight)

Interviews to be held: w/c 11th July  2022*

 This post will require a Basic DBS check to be processed for the successful applicant.    

*Candidates will need to be available, to interview on this day.

Our attractive benefits package includes:

  • A salary increase after successfully completing six month's probationary period
  • A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
  • 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
  • A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
  • Staff Health Cash Plan and discounts scheme
  • Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.