Rent Income Officer

Housing Services
No. of Vacancies
Contract Type
Starting at 25,574 rising incrementally to 28,022 per annum
Closing Date
Ref No

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

A new opportunity has arisen within the central Housing Management Team for a Rent Income Officer.

Income collection has recently been centralised so you will be working with the newly formed centralised team to assist the accommodation services with Income Collection. 

You will be initially be based at our Head Office in King's Cross for a few months,  however  you may subsequently be required to work from King George's Hostel in Westminster, or other locations in London during the week. 

To be successful you will have:

  • The ability to understand and operate within the legal and regulatory framework in which tenancies are managed.
  • Understanding of different approaches to maximising rental income collection and managing rent arrears 
  • Experience of managing complex and difficult situations, achieving resolution and   customer satisfaction in relation to welfare benefits and rent arrears.
  • Numerate, with the ability to undertake complex rent account reconciliations accurately.
  • IT literate, with the ability to competently use databases, Microsoft Word, Excel, and Outlook packages.

Closing date for applications:14th October 2019 (at midnight)

Interviews to be held: 23rd October 2019. 

Our attractive benefits package includes:

  • A salary increase after successfully completing six months.
  • A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
  • 25 days annual leave, increasing annually to the maximum 28 days (plus paid Bank Holidays),
  • A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
  • Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects has been commended for their work.