Project / Support Worker (Complex Needs)

Southampton Row
No. of Vacancies
Contract Type
Starting at 25,227 rising incrementally to 27,098 per annum
Closing Date
Ref No

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

As a  Project/ Support Worker (Complex Needs), you will be in a specialist role designed to work with people who may be more difficult to establish working relationships with or to reach.  As such, you will role model good practice for working with those who have experienced multiple disadvantages by adopting a trauma informed approach in line with our psychologically informed framework.  

Southampton Row is a 18 bed hostel which provides 24/7 specialist support to clients at multiple disadvantage from a variety of support needs sometimes including substance use, mental health difficulties, rough sleeping, criminal justice contact and self-care issues. The service aims to deliver a high quality accommodation based support service.  During their stay, residents are supported by the team to continue in addressing their support needs and work towards independence.

To be successful, you will have experience of working with people who have experienced or been at risk of homelessness; including those who live in temporary or insecure accommodation.  You will also have experience of working with people who have complex or troubling experiences and/or behaviours along with direct case/key- working experience.    An awareness of legislation relating to mental health services and the ability to hold a  caseload is also essential.

There is a requirement to work a 24/7 rota, which will include weekends and bank holidays.  The shifts patterns are Early, Mid or Late shifts spanning the hours 8.00am-10.30pm 

Closing date: 19th August 2020 (at Midnight)

Interview date: 26/27th August 2020

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

  • A salary increase after successfully completing six months.
  • A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
  • 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
  • A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
  • Staff Health Cash Plan and discounts scheme
  • Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.