Housing Advice Worker - Pan London

Pan London Offender Service
Waltham Forest, Redbridge, Merton, Westminster, Enfield
No. of Vacancies
Contract Type
Redbridge & Waltham Forest - 37.5. Merton, Kingston and Richmond - 37.5. Ealing, Hammersmith & Fulham, Westminster - 37.5.
Starting at 22,346.50 rising incrementally to 24,074.50 per annum
Closing Date
Ref No


Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

At SHP (Single Homeless Project), you’ll be part of one of London’s leading homelessness prevention charities, a dynamic and growing organisation changing 8,000 lives every year across London  - from supporting people in crisis to helping them take the final steps towards independence and employment.

SHP was founded by a group of homeless people in the mid-1970s and more than 40 years on, we still try to look at the world through our clients’ eyes, putting their needs and viewpoints at the centre of everything we do. Above all, we believe that, no matter what challenges they face, everyone we work with has the capacity to take control of their lives and shape their own futures.

SHP entered a brand new partnership with MTC Novo and the National Probation Service (NPS) to deliver a pan London housing support service on October 1st 2018. SHP have been providing a high quality housing advice and access service across the entire NPS London Division. With SHP staff co-located in probation offices, we work in close partnership with probation to support medium to high risk offenders to either sustain their current accommodation or secure new housing as needed. 

We are seeking three Housing Advice Workers to join our team to deliver housing advice and guidance to medium-to-high support clients. Working with clients in your local boroughs you will produce comprehensive and high quality assessments on the clients support needs, particularly their housing, employment and financial needs, and accordingly follow the most suitable pathway for them. If interested, please read the Job Profile for more information. 

We are looking to recruit highly motivated and enthusiastic workers to join our high performing, friendly and supportive team that prides itself on the difference we make to our clients lives on a daily basis. 

 To be considered for this post, you will need to demonstrate:

  • An understanding of working in supported housing or floating support services, with a demonstrable knowledge of Housing and other related Legislation 
  • Experience of managing complex and difficult situations in relation to vulnerable client group(s). 
  • Ability to effectively liaise with a range of service providers or agencies in order to establish or improve services for clients. 
  • An understanding of the principles underlying a quality service, and customer focused, with proven ability to empower service users. 
  • Ability to be self motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need.

The roles will be split across London in the following way:

Redbridge and Waltham Forest (full time role, split between two sites)

Merton, Richmond and Kingston (full time role, based in 1 site)

Ealing, Hammersmith & Fulham, Westminster, Kensington & Chelsea (full-time role split between two sites)

Closing date for applications:  23rd September 2019

Interviews to be held on: Ongoing

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

  • A salary increase after successfully completing six months.
  • A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
  • 25 days annual leave, increasing annually to the maximum 28 days (plus paid Bank Holidays),
  • A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
  • Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects has been commended for their work.  To read about it click here