Housing Advice Worker (HAWK) Homelessness

Pan London Offender Service
Merton, Richmond, Newham, Kingston
No. of Vacancies
Contract Type
Starting at 22,346 rising incrementally to 24,074 per annum (salary dependent on relevant experience)
Closing Date
Ref No

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

SHP's Pan London Offender Service works in partnership with MTC Novo and the National Probation Service, (NPS) to deliver a pan London housing support service. With our staff co-located in probation offices, we have been providing a high quality housing advice and access service across the entire NPS London Division.  We also work in close partnership with probation, to support medium to high risk offenders to either sustain their current accommodation or secure new housing as needed. 

We are seeking Housing Advice Workers to join our team to deliver housing advice and guidance to medium-to-high support clients. Working with clients in your local boroughs you will produce comprehensive and high quality assessments on the clients support needs, particularly their housing, employment and financial needs, and accordingly follow the most suitable pathway for them. 

We are looking to recruit highly motivated and committed workers to join our high performing, friendly and supportive team, who pride themselves on the difference they make to our clients lives on a daily basis. 

To be successful for this post, you will need to have:

    • An understanding of working in supported housing or floating support services, with a demonstrable knowledge of Housing and other related Legislation
    • Experience of managing complex and difficult situations in relation to vulnerable people/client group(s).
    • Ability to liaise effectively with a range of service providers or agencies in order to establish or improve services for clients.
    • An understanding of the principles underlying a quality service and customer focused
    • Ability to be self motivating, work under pressure, and manage and prioritise time effectively.

Housing Advice Workers are based in Probation offices all over the London boroughs, the current vacant posts will be located at: 1x Newham and 1x Merton, Richmond and Kingston.  You will be located between a maximum of two offices and work closely with Probation staff.

Closing date for applications:  13th July 2020 (at Midnight)

First round of interviews to be held on: 22nd July 2020 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

  • A salary increase after successfully completing six months.
  • A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
  • 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
  • A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
  • Staff Health Cash Plan and discounts scheme
  • Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.